Refund Policy

Last updated: 21 July 2026

Before ordering

Please review device compatibility, connection limits, activation procedures, and plan details before payment. A limited trial may be available for compatibility testing.

When a refund may be considered

Contact support promptly if an order cannot be activated, the delivered plan materially differs from the confirmed order, or a verified technical issue prevents reasonable use and cannot be resolved after troubleshooting. Eligibility depends on the circumstances, usage, payment method, and applicable consumer law.

Non-refundable situations

Refunds may be refused for change of mind after substantial use, incompatible devices not checked before ordering, account sharing or misuse, unauthorized redistribution, violation of the Acceptable Use Policy, false order information, refusal to complete reasonable troubleshooting, or issues caused by a customer’s device, player, network, VPN, or internet provider.

How to request a refund

Email [email protected] with the order number, account email, device and player information, a description of the issue, and troubleshooting already attempted. Do not send passwords or full payment-card details.

Processing

Approved refunds are normally returned through the original or another agreed method. Processing time depends on the payment provider. This policy does not limit mandatory consumer rights.