Support centre
Frequently Asked Questions
Find clear information about plan options, compatible devices, payments and support. If you need help with a specific order or account, contact support before making changes.
How do I confirm availability?
Contact support to confirm the plan options available for your location and compatible device. Availability is subject to applicable rights, payment-method availability and current technical conditions.
Which devices can I use?
Use a compatible device and follow its manufacturer’s current setup guidance. Third-party applications, licences and device features are determined by their publishers and manufacturers.
How are payments handled?
The currently available payment options and the amount due are shown before an order is confirmed. Follow only the instructions provided for the payment method you selected.
Where can I get account help?
Contact support with your order number and a clear description of the issue. Keep account details private and use only accounts and applications you are authorised to use.
Where can I review the rules?
Read the acceptable-use, refund, privacy and terms pages before ordering. No particular third-party catalogue item, event or application is promised.